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Troubleshooting

When something does not look right: fixes for the common problems, and how to reach us.

Start here Troubleshooting Find the fix for common problems: empty or odd results, blank Google results, a missing AI answer, the human check, lost saved items, and how to reach us. 2 min read

All guides in this section

  1. No results, or too few results Why a search can come back empty or thin, and what to change: the words, the date window, how words are matched, the filters, the topic and the tab. 3 min read
  2. Results are not what I expected When a search lands on a different tab, stays inside a topic, returns related stories instead of exact words or shows a time period you did not choose. 3 min read
  3. Google web results are blank or will not load What the messages in the Google results area mean, and the fixes: wait a moment, stop a content blocker, finish the human check or change your words. 3 min read
  4. The AI answer is missing Why an AI Overview or an AI Mode answer may not appear: AI answers are off, the human check, a busy provider, a chat that hit its limit, or a site without AI. 3 min read
  5. The "Please confirm you are human" check What the press-and-hold box means, how to complete it with a mouse, a finger or the keyboard, what the messages say, and what to do if it will not finish. 3 min read
  6. A page is slow or will not load Which parts of a page load after the rest, quick fixes for a slow or half-loaded page, and what the messages for lists, maps and scripts mean. 2 min read
  7. The data looks out of date How to tell how fresh a price, forecast, odds figure or story is, why numbers can differ from other sources, and what to do when a page seems stuck. 2 min read
  8. My choices, followed items or settings are not remembered Why the privacy banner keeps returning, the theme resets or followed items vanish, and how to fix it: private windows, cleared data or Saved preferences off. 3 min read
  9. Location not found, or the wrong place What to do when Weather or Maps cannot find a place, Use my location does not work, or your home place is not the one you want. 2 min read
  10. A service says it is being set up What "Weather is being set up" and "Maps is being set up" mean, that nothing is wrong with your device, and what to do while you wait. 2 min read
  11. A service is missing on this site Why a tab such as Finance, Politics, Predictions, Weather or Maps may not be on the site you are using, how to tell, and how to find the site that has it. 2 min read
  12. How to reach us Which form to use for a bug, a question, advertising, accessibility, copyright, data licensing, security or a privacy request, and what to put in your message. 4 min read