News
Modulate adds nuance to voice analysis
3+ hour, 4+ min ago (543+ words) Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate's approach aims to deliver subtlety " and sarcasm detection. In January 2026,Modulate announced the Ensemble Listening Model (ELM) for analyzing live voice interactions via…...
7 tips for de-risking the use of AI agents for CX
2+ day, 3+ hour ago (263+ words) These essential tips assure AI agents function properly before and after they hit production. Drawing from insights shared in conversations with a host of industry experts, here are seven essential tips for assuring AI agents function properly before and after…...
Talkdesk Automation Flows can orchestrate AI agents
2+ day, 4+ hour ago (1028+ words) As agentic AI-powered systems grow more capable, so too grows the need to manage and govern their activities. The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent capabilities that can interact directly…...
Gen AI Mesh Can Break Enterprise Silos for Good
4+ mon, 1+ week ago (379+ words) Most AI deployments are stuck in silos, delivering underwhelming ROI that's hard to justify. It's time for agents to reach across those silos. Building these factories involves examining a process " e.g., reconciling purchase orders to invoices " and then figuring out what…...
Genesys Partners with Scaled Cognition
4+ mon, 2+ week ago (243+ words) By adding a new large-action model to its cloud platform, Genesys aims to boost its ability to offer different agentic AI-driven automated workflows. Large language models (LLMs) " the foundation of generative AI " are trained mostly on text to predict the…...
No Jitter Roll: AWS Announces AI Agent Creation Capacity
7+ mon, 2+ week ago (672+ words) Also, Vonage and AWS partner on building voice-first agents, and Twilio announces general availability of several new features In Deals, Zendesk acquired data analytics provider HyperArc, and Vonage and AWS partnered for voice-enabled agents. Amazon Web Services (AWS) announced Amazon…...
How Model Context Protocol Boosts AI Agent Workflows
7+ mon, 4+ week ago (314+ words) MCP: A standardized, context-rich framework to accelerate how intelligent AI agents access the tools and resources necessary to becoming a digital labor platform. On November 25, 2024, large language model (LLM) provider Anthropic open-sourced its Model Context Protocol (MCP). MCP provides a standardized…...
The Agent2Agent Protocol: What It Does for AI Orchestration
8+ mon, 2+ day ago (245+ words) For AI agents to talk to one another, they need a standardized, secure and interoperable framework for communication and coordination. Here's how A2A does that. Related:Tell people when you're using AI The following graphic provides a high-level overview of how…...