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News
Evaluation-First AI Agents: How Zepto Scales Customer Support on Databricks and MLflow
4+ day, 7+ hour ago (1376+ words) How Zepto uses Databricks and MLflow to build evaluation-first AI agents that manage 80%+ of support tickets, cut support costs by 65%, and deliver payback in under one month by Gireesh Sreedhar KP, Deepak Dhankani and Eash Sharma Zepto is one of…...
Expanding Genie Agents: Deep analysis, file reasoning, and more
1+ week, 3+ day ago (558+ words) New capabilities to help teams build more advanced, more impactful Genie Agents by Hanlin Sun and Sydney Sundell At Data and AI Summit, we announced the evolution of Genie Spaces to Genie Agents, expert-curated agents that provide trusted answers on…...
Announcing the Databricks Big Book of AgentOps
1+ week, 4+ day ago (1183+ words) A guide to the people, processes and technologies needed to deploy governed and reliable AI agents at enterprise scale by Pavithra Rao, Jeanne Choo, Kyra Wulffert and Alex Baur AgentOps is the operating discipline for building, deploying and improving AI…...
How Databricks Feature Store serves features with sub-second freshness
3+ week, 5+ day ago (670+ words) by Ian Ackerman, Nick Joung and Abhay Bothra Let’s take a look under the hood to see how the Databricks Feature Store takes an infrastructure agnostic Feature definition and builds a pipeline to consistently compute it within milliseconds. The end-to-end…...